White-label client support for HighLevel agencies

Your clients are
confused.
That costs you.

Give them a branded help center, step-by-step video library, and in-app support widget — so they stop flooding you with tickets and start staying.

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Real help centers we've built: See the examples ↓
47% of churn in SaaS is caused by customers who never fully onboard

Every week, your clients ask the same questions. "How do I add a contact?" "Where's my pipeline?" "What does this button do?" They ping you, they ping your team, and some of them quietly cancel because they never felt like they knew what they were doing.

That's not a HighLevel problem. It's a documentation problem — and it's been yours to solve since the day you white-labeled the platform.

The client-facing layer

Everything your clients need to succeed — your brand, or ours.

Branded Help Center

A help center that looks like you, not HighLevel.

Run it grey-label out of the box, or white-label it so your clients land on a docs site with your logo, your colors — and on Scale, your own domain. Either way they read clear, original articles covering 100+ HighLevel features — written for sub-account users, not developers. When they can self-serve, they don't email you. When they feel capable, they stay.

  • Grey-label, or fully white-label: your logo & accent (your domain on Scale)
  • 100+ features documented across every core area
  • Written for end-users — admin & agency guide tracks on Scale
  • Searchable, fast, mobile-first — works on any device
Start at $7/mo →

Tutorial Video Library

Every feature, explained. On demand.

107 narrated, step-by-step tutorial videos spanning every major area of the platform — Contacts, Pipelines, Email, Automation, Reporting, and more. Embedded directly in the help center so clients can watch and do, not read and wonder. Grey-label: professional narration, clean screen recordings, no HighLevel branding.

  • 107 videos across the full HighLevel feature set
  • Narrated walkthroughs — not silent screen recordings
  • Embedded in the help center alongside written docs
  • New videos added as HighLevel ships features
Start at $47/mo →

In-App Support Widget

Help, right where they're stuck.

A branded support bubble lives inside your clients' sub-accounts. When they're confused on the Contacts page, the widget surfaces the right article, video, or guided tour — without them leaving the app. And when they still need a human, they're one tap from your helpdesk. No hunting for the docs. No "can you share your screen?"

  • Context-aware: reads the current screen, route & feature area
  • Guided product tours, walked step-by-step in the UI
  • One-tap ticket with a screenshot of exactly what they see
  • Tracks what they've read or watched — attached to every ticket
  • Branded with your colors — not a third-party widget
Start at $97/mo →

In-App Helpdesk & Ticketing

When self-serve isn't enough, you're still in control.

Docs and videos deflect the bulk of the questions — but some clients still need a human. With SomeWhiteLabel.com, they raise a ticket without ever leaving HighLevel, and it lands in one branded queue your team works from. No shared inbox, no email tag, no lost threads — and every ticket carries the context of exactly where they got stuck.

  • Clients raise a ticket right inside their sub-account
  • Auto-assigned to the right person — by SaaS plan, feature area, or account
  • Tagged by feature group & feature, so triage is instant
  • Full context travels with it — screen, route, browser & a screenshot
  • One branded queue — open, pending & resolved at a glance
Available on Pro — from $97/mo →

Signals — Change Intelligence

Turn every HighLevel update into a reason to talk to your clients.

HighLevel ships constantly. Signals watches the release feed for you, filters what actually matters to sub-account users, and auto-publishes a branded "What's New" in your help center. Then it goes further: it scores your past tickets against each newly-shipped feature — so the moment something a client asked for finally lands, you know exactly who to tell. Support stops being a cost and starts driving retention and upsells.

  • Monitors the HighLevel changelog automatically
  • Auto-published "What's New" — branded, with a 30-day "New" badge
  • Matches new features to the past tickets that asked for them
  • Circle back to the exact clients who wanted it — win-backs & upsells
On every plan — start at $7 →

Total White-Label

Your logo. Your domain. Your voice. Zero HighLevel.

Every client-facing touchpoint is yours: the help center domain, the widget colors, the in-app branding. With the Cloned Voice add-on, even the tutorial narration is recorded in your agency's voice — so the experience is seamless from signup to support. Your clients will never know HighLevel exists.

  • Custom domain on Scale (client-help.yourdomain.com)
  • Your logo and accent colors throughout
  • Cloned Voice add-on: your narration on every video
  • No "Powered by" attribution — completely yours
Scale from $147/mo →

Not just docs — a support operation

And the machinery to run it at scale.

Behind the client-facing layer is everything your team needs to route, resolve, bill, and learn from support — all under your brand.

Smart Routing & Specialists

Auto-assign tickets by SaaS plan, feature area, or account — and set the priority order, so a workflow specialist gets every automation ticket while your plan-tier expert takes the accounts that matter.

Feature-Group Triage

Every ticket is tagged by feature group and specific feature — your team sees "Sites → Forms" at a glance, and nothing gets misrouted.

Billable Time Tracking

Log time against each ticket with integrity checks, roll it up per client, and turn support hours into invoiced revenue instead of silent cost.

System Map

A live map of each sub-account's workflows, forms and fields — with health flags — so you understand a client's setup before you ever touch it.

Support Analytics

Response and resolution times, ticket volume by feature, deflection from docs and videos — see what's working and where clients keep getting stuck.

Onboarding & Product Tiers

Onboarding flows that get new sub-accounts to value fast, plus product tiers so you decide exactly what each client gets — and upsell the rest.

Live in the wild

One engine. Every brand looks like its own.

These are real, fully-branded help centers produced on the SomeWhiteLabel.com engine — same source, completely different brands. Your clients see you, never HighLevel.

A branded Go HowLevel help-center article titled 'Customize the Contact Detail Page', with step-by-step instructions, a callout note, and a live in-app screenshot embedded in the page
A branded help article — your logo, your navigation, real in-app screenshots and step-by-step guides.
The Omny Hub Help Center home page — a branded CRM knowledge base with categorized guides for Getting Started, everyday CRM use, building and admin, and settings
A different agency's center, same engine — its own name, palette and voice throughout.

One master · every brand

The same tutorial. Rendered as you.

We record each tutorial once, then re-skin and re-voice it for every brand — same steps, your logo, your colors, your voice. Pick a brand and watch the exact same video become theirs.

One master recording, re-skinned per brand. Run it grey-label (our neutral production) or white-labeled with your logo and colors — and add the Cloned Voice add-on to make the narration yours, too.

How it started · 2024

It began with an open promise to the HighLevel community.

In 2024, our founder Aaron Oliver put an open challenge to the GoHighLevel community: ask for anything you wish the platform could do — I'll build it, then show you exactly how.

The replies poured in. And beneath the feature requests and the "can you automate this?" questions, one need surfaced again and again: agencies didn't just want more features — they wanted their clients to actually understand and use the platform, without drowning the agency in support tickets.

That recurring ask became SomeWhiteLabel.com — built in the open and shared along the way through Go HowLevel, and now The Wizard of White-Label and the Behind the Curtain show.

The Wizard of White-Label — A White-Label Journey: Aaron Oliver on the path toward a SaaS agency, under the Go HowLevel mark
From the same founder — Aaron Oliver

White-label HighLevel education & tooling.

gohowlevel.com ↗

The craft of white-labeling, pulled apart.

wizardofwhitelabel.com ↗

Simple, transparent pricing

Start at $7. Scale as you grow.

Every plan ships grey-label — our neutral, professional production — or white-labeled with your logo, colors and domain. Our voices are included; add the Cloned Voice add-on to use your own.

Cloned Voice Narration Add-on available

Your agency's own recorded voice on every tutorial video — clients hear you, not a generic narrator.

Top tier · done-for-you

White-Glove

The whole support operation, done for you. Real humans on our team answer and resolve your clients' tickets — white-labeled as your brand, every reply in your voice. Your clients never know it isn't you.

Custom · let's talk Priced to your ticket volume
✓ Everything in Scale
✓ Our team answers & resolves tickets as you
✓ Every reply in your brand voice
✓ Handled end-to-end — not just deflected
Join the waitlist →

Common questions

Everything you want to know before you start.

Join the waitlist

Be first in line when we open the doors.

We're onboarding agencies in waves. Tell us a bit about yours and we'll reach out within one business day — you'll be first to get access, and to lock in early pricing, when your spot opens.

Agencies are already lining up for early access

No spam. No commitment. We'll reach out within one business day.