Terms of Service

These Terms of Service ("Terms") govern your access to and use of the software, websites, and services (collectively, the "Service") provided by SomeWhiteLabel.com, a service of 2nd Place Winners, LLC ("we", "us", or "our"). By accessing or using the Service, or by installing our application, you ("you" or "Customer") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

1. The Service

The Service provides a white-labelable client-support layer — including a documentation/help center, tutorial-video library, an in-app support widget, and a help-desk/ticketing system — intended to be configured by agencies and presented under the agency's own brand to its end clients ("Sub-Accounts").

2. Accounts & eligibility

You must provide accurate account information and are responsible for maintaining the security of your credentials and for all activity under your account. You must be at least the age of majority in your jurisdiction and capable of forming a binding contract.

3. Acceptable use

You agree not to: (a) use the Service unlawfully or in violation of any third party's rights; (b) attempt to gain unauthorized access to the Service or its related systems; (c) reverse engineer, resell, or sublicense the Service except as expressly permitted; (d) transmit malware or interfere with the integrity or performance of the Service; or (e) use the Service to send unsolicited or unlawful communications.

4. Customer content & white-label use

You retain ownership of the content, branding, logos, and materials you provide ("Customer Content"). You grant us a limited license to host, process, and display Customer Content solely to provide the Service. You are responsible for your Customer Content and for the support experiences you present to your Sub-Accounts, including compliance with applicable laws and your own agreements with them.

5. Third-party platforms

The Service integrates with and runs alongside third-party platforms and marketplaces. Your use of those platforms is governed by their respective terms, and we are not responsible for their availability, changes, or actions. You are responsible for maintaining your own accounts and permissions on those platforms.

6. Fees & billing

Paid plans are billed in advance on a recurring basis unless stated otherwise. Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. We may change pricing on prospective notice; changes take effect at your next billing cycle.

7. Intellectual property

Except for Customer Content and rights expressly granted to you, we and our licensors retain all right, title, and interest in and to the Service, including all related software, content, and trademarks. No rights are granted other than as expressly set out in these Terms.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of or related to these Terms will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

10. Indemnification

You will defend, indemnify, and hold us harmless from any claims, damages, and expenses arising from your Customer Content, your use of the Service, or your relationship with your Sub-Accounts, to the extent permitted by law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access for material breach of these Terms or as required by law. Upon termination, your right to use the Service ceases; sections intended to survive (including ownership, disclaimers, limitations of liability, and indemnification) will survive.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which 2nd Place Winners, LLC is organized, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located there.

14. SMS / text messaging terms

By opting in to text messages from SomeWhiteLabel.com (a service of 2nd Place Winners, LLC), you agree to receive SMS messages regarding your inquiry, account, and service updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply; carriers are not liable for delayed or undelivered messages. Reply STOP to cancel at any time and HELP for assistance, or email help@somewhitelabel.com. See our Privacy Policy for how mobile information is handled.

15. Contact

Questions about these Terms? Email help@somewhitelabel.com.