Support

Help & support

We're here to help you get the most out of your support layer.

Contact us

The fastest way to reach us is email. We aim to respond within one business day.

When you email us, include your agency name and, if it's about a specific client, the sub-account name — it helps us resolve things faster.

Common questions

Is it really white-labeled?

Yes. Every client-facing surface — the help center, the in-app widget, and the ticket experience — carries your brand: your logo, your colors, and optionally your own domain. Your clients see you, not us.

Will my clients know they're using a third-party tool?

No. The support experience is presented under your brand inside your clients' accounts. There's no third-party attribution on the surfaces your clients touch.

How do clients get help?

They self-serve through the branded help center and the context-aware in-app widget, which surfaces the right article, video, or guided tour for the screen they're on. When they need a person, they raise a ticket without leaving the app — and it's routed to the right member of your team.

Can I control what each client sees?

Yes. You choose which docs and videos are available per plan tier, and features a client hasn't purchased can appear locked with a one-click upgrade nudge.

How do I get started?

Follow the setup guide — most agencies are live with a branded help center in well under an hour.

Legal

See our Terms of Service and Privacy Policy.